It is what the customer observes, whether it is really a pleasant sight that is going to cause that customer to say WOW, and even unpleasant sight that can provide a negative attitude. While your customers are waiting for service they are seated or standing and sufficient to observe your businesses. Your guest sees everything, whether could clean or dirty. Your guest can also hear everything such as: cooks arguing in the kitchen or the manager yelling at an employee. Do you really want to expose your dirty laundry to your customers?
In the restaurant industry you have a need to crush your competitors. In today’s economy it is hard for restaurants flip a profit and survive. It’s not rocket science determine out how to outlive and even strategies .. It is important for you personally personally to have some experience in each industry in order to understand what needs to be implemented in your restaurant. If really don’t have that experience, then hire that have experience and will commit to achievement.
Your customer’s feedback relating to your restaurant is essential to your success. After all, how are you going find out if your employees is doing the right things for your right reasons unless someone is observing them? Consumers see and hear everything while they are in your restaurant. What your customers see and hear can create a huge impact on repeat business enterprise.
The following neglected areas will negatively impact repeat business:
Parking lot: Cigarettes and trash globe the parking lot. Trash cans smelly and registered.
Hostess Area: Fingerprints are all over the front doors. Put on pounds . no one at the door to greet the purchasers. Employees are walking past the guest and so they are not acknowledging her.
Restrooms: Toilets and urinals are not clean. There are no paper towels or soap and the trash cans are overflowing. Baby changing station does dont you have sanitation wipes and is dirty.
Dining Room: Dirty Tables and condiments dirty and empty. The floor is filthy and are actually visible stains on the carpets. Services are slow insect killer servers are chatting with each other terrible paying focus to customers. Servers don’t know the menu and cannot answer worries.
Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud and the guests can hear the cooks using profanity. Food isn’t prepared and all of the menu items aren’t available for customers to buy.
I am not proclaiming that these things occur inside your establishment, but what I am stating is that there are some restaurants may be have or even more more on the issues. Could creating a damaging outcome contributing to dwindling repeat business.
Put yourself in the customer’s shoes and see what they see and listen to what they hear, the customer’s to make certain that.Train your managers to be proactive and head off the problems before they happen or make of little finger. Eliminate all eyesores duplicate one book guest sees them.; Pretend you are the guest: start your inspection from the parking lot. Then do a complete walk-through of this entire restaurant and correct issues because proceed. Make a list of items which require attention and delegate them to your employees. Make sure to do follow-up to guarantee the task which you delegated was completed well.
Managers always be on the ground during all peak nights. They should be giving direction for the employees and conducting table visits to ensure that the guest is fully satisfied. The managers end up being on the ground 90% of the time and in the office 10% of that time period.
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